FAQs
What should I bring with me when I come for a scheduled office appointment?
Apart from Medicare and your insurance information
- A referral from your General Practitioner or self referral is accepted
- All pertinent x-ray reports and test results from your primary care or referring physician. Actual imaging such CT, MRI is required for review. Images on CD is preferred to hard copies
- A list of all medications that you are currently taking
- A list of any known drug allergies and the symptoms you may have from taking these medicines
- If you have had surgery elsewhere, please bring a copy of your operation report if relevant and possible
Are my medical records kept private and confidential?
Your medical file is handled with the utmost respect for your privacy. Our staff is bound by strict confidentiality requirements as a condition of employment regarding your medical records. Ordinarily we will not release the contents of your medical file without your consent.
Do I need a referral to make an appointment?
Most of the time we will accept only referred patients. This is partly to try to ensure that the specialist you are seeing is appropriate for you and your condition, and also because Medicare pays higher rebates for specialist services if you have been referred. Self referrals for a second opinion regarding the management of complex liver, pancreas and biliary disorders will be accepted knowing that consultation costs will not be covered by Medicare or your private insurance.
How can my family doctor help me to obtain specialist medical care?
Before seeing any surgical specialist, it is always preferable to talk to your own family doctor, who can discuss your condition with you and advise you on whether any specialist care is appropriate. If it is, he or she can help you to choose the specialist best suited to your needs. Your family doctor can help the specialist to care for you better by providing relevant information about your health. Communication between your specialist and family doctor will also assist in caring for you better during and after your specialist treatment.
What should I expect during first visit?
During your initial visit, your surgeon will explain the specific procedure you want, help you visualise the results and go over the risks. He may do a physical examination and ask you a variety questions. Once you go and have the test done then he will decide what your diagnosis is and appropriate treatment.
